How it works
From first call to fully live, in four steps.
No hardware, no new phone system, no long IT project. If you can forward a call, you can set up Recepteca.
- 1Forward your number
- 2Teach it your business
- 3Connect your tools
- 4Go live and improve
01
Forward your number
Keep the number your customers already know. Set up call forwarding with your provider — always, after hours, or when you're busy — and Recepteca starts answering.
- Works with MEO, NOS, Vodafone, NOWO and VoIP
- Or get a new +351 number
- Switch forwarding on and off anytime
Your business number
+351 21 345 67 89
Forwarded to Recepteca
02
Teach it your business
Add your website and upload your price lists, menus or policies. Tell Recepteca how to greet callers, what to ask and when to hand over.
- Imports your website automatically
- Services, prices, hours and FAQs
- Your rules for bookings and transfers
Knowledge sources
- Website · clinicasorriso.pt Synced
- Price list 2026.pdf Synced
- Frequently asked questions Synced
- Booking & transfer rules Synced
03
Connect your tools
Connect your calendar, CRM, POS or booking system in a few clicks, so everything Recepteca does lands where your team works.
- Calendars, CRMs, POS and booking platforms
- Zapier, Make, webhooks and API
- Test calls before going live
- Google Calendar Connected
- HubSpot Connected
- Vendus Connected
- WhatsApp BusinessConnect
- PipedriveConnect
04
Go live and improve
Recepteca starts answering. Read transcripts, listen to recordings and adjust answers — changes are live immediately.
- Every call transcribed and tagged
- Adjust answers in plain language
- Weekly reports on calls and outcomes
Today's calls
47 answered0 missed
| Caller | Intent | Outcome | Synced |
|---|---|---|---|
| AFAna Ferreira | Booking | Booked · Thu 14:30 | |
| JCJoão Costa | Reschedule | Moved · Mon 09:00 | |
| MLMariana Lopes | Opening hours | Answered | |
| PAPedro Almeida | Sales enquiry | Transferred to Rita | |
| #+351 21 *** 902 | Spam | Filtered | — |
Minutes this month
612 of 1000
Anatomy of a call
What happens in the first minute
- 00:00
The phone rings
Recepteca answers on the first ring — even if three other callers are already on the line.
- 00:02
A natural greeting
Your greeting, your business name, in the caller's language.
- 00:10
Understands the request
The caller explains in their own words. No “press 1 for…”.
- 00:24
Checks your systems
Availability, prices, customer history — pulled live from your tools.
- 00:45
Takes action
Books, reschedules, transfers or takes a message — and confirms out loud.
- 01:00
Follows through
SMS sent, CRM updated, team notified. The call is logged with a summary.
You stay in control
Recepteca follows your rules — never the other way around.
Your instructions
Write rules in plain language: “Always offer the earliest slot”, “Never quote prices for surgery”.
Your escalation
Decide which calls go to a human, when and to whom.
Your data
Choose what's recorded, how long it's kept and who can see it.
Frequently asked questions
How long does setup take?
Most businesses are live in an afternoon. Pro and Business plans include assisted setup with our team in Lisbon.
Do I need new phones or equipment?
No. Recepteca works with your existing number and provider through call forwarding. There is nothing to install.
Can I test it before customers call?
Yes. You can call your Recepteca number yourself, try tricky questions and adjust answers before turning on forwarding.
Can I use it only after hours?
Absolutely. Many businesses start with after-hours and lunchtime calls, then expand once they see the results.
Forward one number. See the difference tomorrow.
Setup takes an afternoon, and you can test every answer before a single customer calls.